Description
The Excellence in Customer Service award will be given to a business that has shown a strong commitment to outstanding customer service, customer loyalty, and community involvement and has demonstrated innovation within the sector.
Requirements
The business is known for its exceptional customer service delivered by knowledgeable staff committed to customer satisfaction. Innovation in service delivery, conflict resolution, staff training, use of technology, and marketing set this business apart as a leader in customer service.
Criteria
| Criterion | Weight |
|---|---|
| Impact on Business Operations | 40.0% |
| Uniqueness of Service Offerings | 30.0% |
| Employee Training and Incentives | 30.0% |